At NCITY DISTRIBUTION LLC, we are dedicated to providing high-quality sports and outdoor products and ensuring customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please read the following guidelines regarding returns and refunds.
1. Returns
We offer a [30-day] return policy. If you are unsatisfied with your product, you may return it within [30 days] of the original purchase date, provided the following conditions are met:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- A receipt or proof of purchase is required for all returns.
- Certain items, such as perishable goods, customized products, or clearance items, may be non-returnable. Please review the product details for specific return eligibility.
How to Initiate a Return:
- Contact us at [email address] to initiate the return process.
- Please include your order number, the item you wish to return, and the reason for the return.
- Once your return is approved, we will provide instructions on how to ship the item back to us. You are responsible for the cost of return shipping unless the item was damaged or defective upon arrival.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within [5-10 business days]. Please note the following:
- Full Refunds: You will receive a full refund if the product is returned in original condition within the return period.
- Partial Refunds: If the item shows signs of use or is not in its original condition, only a partial refund may be granted.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or a defective product).
- Late or Missing Refunds: If you haven’t received your refund within the specified time, first check your bank account and contact your credit card company. It may take some time for the refund to be officially posted. If you have done this and still have not received your refund, please contact us at [email address].
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at [email address] with your order number and details of the defect or damage. We will guide you through the exchange process.
4. Non-Returnable Items
Certain items are exempt from being returned:
- Gift cards
- Perishable goods (such as food or supplements)
- Customized or personalized items
- Clearance or sale items
- Items that have been used, altered, or damaged by the customer
5. Shipping Costs for Returns
Unless the return is due to a defect or an error on our part, you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping a returned item over 19 USD, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.