How long does it take to receive my order from Loki Outdoors?

Orders typically arrive within 3-7 business days, depending on your location. You will receive a tracking number once your order is shipped.

 

Can I return an item I purchased?

Yes, you can return items within 14 days of receiving them. The product must be unused, in its original packaging, and include all accessories.

 

Which shipping carriers do you use?

We work with trusted carriers like UPS, DHL, and USPS to ensure safe delivery of your orders.

 

Do you offer a warranty on outdoor products?

Yes, many of our products come with a manufacturer’s warranty. You can find warranty details on each product page.

 

What payment methods are available at Loki Outdoors?

We accept various secure payment methods, including credit cards, debit cards, bank transfers, and PayPal.

 

How can I exchange an item I purchased?

If you wish to exchange an item, it must meet our return policy criteria. Please contact our customer service for assistance.

 

Can I track my order?

Yes, once your order is shipped, we will send you a tracking number via email so you can monitor the delivery status.

 

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on your location.

 

What should I do if I receive a damaged product?

If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund.

 

Are all products in stock and ready to ship?

We strive to keep all items in stock, but availability can vary. If a product is out of stock, it will be indicated on the product page.